Warranty Terms & Conditions

Ex Gurkha Khukuri House has been providing best-in-class khukuri & knives worldwide for over a decade. Our blades are hand-forged using top-notch materials by Nepalese Kaamis (traditional blacksmiths) and are thoroughly tested before shipping them to our beloved customers. All blades are covered by our EGKH Warranty for our customer’s assurance. We leave nothing behind when it comes to the quality of products and services for our valued customers. Hence, we take away all the worries and stress about the knives not meeting our customer’s expectations with our warranty on each product.

Demand your Warranty

Feel free to message us in any case of damage or loss of your products bought from our website kukrismanufacturer.com. We are always happy to listen to our customers at any time. We highly suggest the following steps while claiming your warranty:

  1. Email us at [email protected] or contact us via the chat support widget on our website kukrismanufacturer.com.
  2. Express the issue that you are having with our products.
  3. You may need to send us some pictures or a video about the defects in the products.
  4. We will then verify the issue and act instantly to resolve it.

Terms & Conditions

You may claim the EGKH warranty on the blades on the following conditions:

  1. In any case, the products arrive at a defective state related to the craftsmanship or the materials used, including the blade, scabbard, and utility knives (if included). Such defects can be bending of the blade, scratched or broken scabbard, damaged blade, broken handles, etc.
  2. In case a different blade is delivered other than the one you ordered.
  3. In case the product is damaged or lost during shipping.
  4. You cannot claim any return/refund/exchange for the product if it gets damaged during use for purposes other than the ones it is designed and/or recommended for.

Here at EGKH, we forge flawless khukuri & knives but if you find yourself in a situation where you have to claim your warranty we appreciate your patience while we process your warranty. If your warranty claim is valid we will happily accept the warranty claim and act accordingly.

Beware of fake knives and fake copies of our blades available in the market. Only order our authentic handmade khukuris & knives from our website kukrismanufacturer.com.

 

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